+260 976 472 388 sales@modelinkzm.com Woodlands Roundabout, Lusaka
100% Zambian-owned Loading Lusaka Time... Company Profile
Enterprise Solutions

Services & Managed ICT Solutions

Architected to scale seamlessly with your organizational goals. Warranted delivery across Hybrid Cloud, Systems Integration, Unified Communications, and Enterprise Hardware.

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Enterprise server racks in a data centre
Contact centre agents with headsets
Hybrid CloudHCI & DR ready
Hybrid & Multi-Cloud

Hyper-Converged Infrastructure (HCI)

Consolidate compute, storage, and virtualization into scalable, software-defined architectures powered by Nutanix and VMware. Built for enterprise high availability, hybrid cloud bursting, and zero-downtime failover.

• Nutanix Partner Network certified deployment
• VMware vSphere & vSAN clustering
• Hybrid on-premises & AWS/Azure workload mobility
99.99% Availability
Business Continuity

Data Backup & Disaster Recovery (DR)

Complete automated backup, replication, and disaster recovery architectures across virtual, physical, cloud workloads, and SaaS applications. Partnered with Veeam Pro and Veritas Partner Force.

• Veeam & Veritas Enterprise backup appliances
• Immutable air-gapped ransomware protection
• Rapid RTO (< 15 mins) and RPO guarantees
Ransomware Resilient
Customer Experience

Omni-Channel Contact Centre

Unify voice, email, chatbot, social media, ticketing, SMS, and WhatsApp into a single intelligent queue. Features embedded Machine Learning to improve agent workflow, customer satisfaction, and executive analytics.

• Seamless WhatsApp Business & SMS integration
• Automated AI chatbots & intelligent IVR
• Real-time agent monitoring & sentiment tracking
Embedded ML
Unified Communications

VoIP, PABX & Telepresence

Voice over IP (VoIP) installations, IP Phone deployments, and high-definition boardroom telepresence. Certified installations of OpenVox, Yeastar, Cisco, and Microsoft Teams Rooms.

• OpenVox & Yeastar IP PBX systems
• Multi-site VoIP trunking & SIP routing
• Boardroom video conferencing systems
HD Boardrooms
Smart Operations

IoT Resource Management & AI

Internet of Things (IoT) monitoring platforms with embedded Artificial Intelligence (AI) analytics for real-time asset tracking, data centre environmental telemetry, and predictive maintenance.

• Server room temp, humidity & power sensors
• AI anomaly detection & proactive alerts
• Centralized multi-facility dashboards
AI Analytics
Physical Security

AI Surveillance & Access Control

High-definition IP surveillance with edge AI analytics, perimeter intrusion detection, license plate recognition, and biometric Access Control. Partnered with Genetec Security Center and Axis Communications.

• Axis & Genetec certified security architectures
• Biometric time & attendance and turnstiles
• Centralized Security Operations Center (SOC) video walls
Edge AI
Passive Network Infrastructure

Optical Fibre & Structured Cabling

Turnkey optical fibre installation, splicing, OTDR certification testing, and maintenance. LAN structured cabling (Cat6A, Cat7) with multi-vendor systems integration, cable management, and rack cleanups.

• Single-mode & multi-mode fibre splicing
• Certified Fluke DTX/DSX test reports
• Clean server room cable reorganization
Certified Standards
Procurement & Logistics

Enterprise Hardware Supply & Delivery

Authorized supply of genuine enterprise hardware with full manufacturer warranty. Dell, Lenovo, and HP laptops, desktops, workstations, rack servers, storage arrays, Cisco switches, and Fortinet appliances.

• Dell Technologies & Lenovo Business Partner
• Cisco & Fortinet authorized channel equipment
• Official OEM warranty & local RMA support
OEM Warranty
FinTech & Retail

Core Banking & POS Systems Support

Installation, hardening, and round-the-clock infrastructure support for core banking applications, payment gateways, and retail Point of Sale (POS) terminals across branches nationwide.

• Dedicated SLAs for bank branches
• PCI-DSS compliance infrastructure
• Hardware maintenance and swift swap-outs
PCI-DSS Ready
Multi-Vendor Capability Matrix

Products and Services Portfolio

Official multi-vendor competencies delivered by Modelink Zambia Limited.

No. Product / Vendor Services & Core Competencies Action
01 Cisco logo Cisco SDWAN, Enterprise Networking, and Threat Security
02 HP logoDell Technologies logo HP / Dell Servers Data Centre, Virtualization, and Storage Infrastructure
03 CommScope Ruckus logo Ruckus Enterprise Networking and High-Density Wireless Networking
04 OpenVox logo OpenVox / Yeastar Call Centre, VoIP Gateway Services, and PBX Telephony
05 Veeam logoVeritas logo Veeam / Veritas Data Backup, Data Replication, and Ransomware Protection
06 Victron Energy logo Victron Green Energy, Solar Systems, and Power Backup Solutions
07 Kaspersky logo Kaspersky Network, Endpoint, Email & Spam Security, IT Governance
08 GFI Software logo GFI Essentials Network, Email & Spam Security, NOC and SOC Operations
09 Microsoft logo Microsoft Windows Server, Infrastructure, Active Directory, and Cloud Services (Azure/M365)
10 Fortinet logo Fortinet On-premise and Cloud Security, Next-Gen Firewalls, SDWAN, Networking
11 Nutanix logo Nutanix Hyper-Converged Infrastructure, Enterprise Cloud, Prism Management
Execution Lifecycle

How We Deliver Turnkey Excellence

A disciplined, compliant approach that guarantees project success within budget and on time.

01

Discovery & Load Analysis

In-depth audit of your current computing footprint, network throughput, power loads, or security vulnerabilities.

02

Custom Architecture

Engineered solution design meeting Zambian regulatory requirements and international tier standards.

03

Turnkey Implementation

Precision installation, multi-vendor integration, and exhaustive staging by certified engineers.

04

Warranted Support & SLA

Ongoing 24/7 monitoring, guaranteed SLA response times, and comprehensive warranty coverage.